Everything your WhatsApp and
Instagram receptionist needs.
Zana combines AI replies, business knowledge, lead capture, and human handoff so Nigerian businesses can respond faster without losing control of important conversations.
Everything in every plan
No feature gates. Every Zana plan includes the full feature set.
AI Replies
Answer customer questions 24/7 using your FAQs, business profile, and uploaded documents. No hallucinations.
WhatsApp Automation
Reply to customer-initiated WhatsApp enquiries, send price lists and images, and keep sales conversations moving.
Instagram DM Automation
Support Instagram prospects with fast, structured, helpful responses from the same AI brain.
Business Brain
Upload your price list, type your FAQs, or describe your business in plain English. Zana learns from all of it.
Human Handoff
The moment you reply from your phone, AI goes silent for that conversation. No double-replies, no confusion.
Lead Capture
Save serious buyers with their name, contact, and what they want. Export anytime. Never lose a lead again.
Operating Hours
Set your open hours. AI activates automatically outside those hours so you are always covered.
Session Alerts
Instant email notifications if your connection drops. Reconnect in under 30 seconds.
Image Sending
Attach product images to FAQs. AI sends them automatically when a customer asks about that product.
Answers that actually make sense to your customers
Zana replies based only on what you've told it โ your prices, FAQs, policies, and documents. It never makes things up. When it doesn't know, it says so and calls you in.
- Replies in English, Pidgin, or whatever language the customer uses
- Only uses your business knowledge โ no hallucinations
- Custom fallback message when the AI cannot answer
- Configurable tone: professional, friendly, or your own custom persona
Customer: "Do you deliver to Abuja?"
Zana checked your FAQ and replied in 1.2s
Yes! We deliver nationwide. Abuja orders take 2โ3 business days and the delivery fee is โฆ3,500. Would you like to place an order? ๐
Price List โ November 2025.pdf
32 products indexed and searchable18 FAQs added
Delivery, payment, sizing, returns, custom orders12 product images linked
AI sends automatically when product is asked aboutAdd more knowledge
Upload PDF, add FAQs, or write freelyTeach it once. It never forgets.
One knowledge base powers responses across all connected channels. Update a price, it's live immediately โ no retraining, no delays.
- Upload PDFs, Word docs, and price list images
- Build a FAQ library one question at a time
- Free-text description for anything that doesn't fit a template
- Changes go live the moment you save them
- Per-account knowledge base โ each number has its own brain
You step in. The AI steps back.
No buttons to press. No modes to switch. The moment Zana sees you reply from your own phone, it pauses for that conversation and lets you take over.
- Automatic detection โ your reply triggers the pause
- AI provides a 1-sentence summary of your conversations
- AI resumes automatically after 3 hours of your inactivity
- Configurable handoff keywords ("human", "speak to someone", etc.)
- Works across WhatsApp and Instagram
Adaeze โ Wants the silver closure wig
AI Active ยท 3 messages exchanged
Emeka โ Wants to negotiate
You replied 4 min ago ยท AI paused
One setup. Multiple channels.
Connect the channels where your customers are. Same AI brain, different inboxes.
Connect your existing business number. No new SIM needed. Available on all plans.
Instagram DMs
Connect your Instagram business account. AI handles DM enquiries while you focus on content. Growth & Agency plans.
More coming
Messenger, Telegram, LinkedIn, and SMS are on the roadmap. Same AI brain, more places to reach customers.
Ready to stop missing customer messages?
Create your account, verify your business, and start responding 24/7 in minutes.