Your business
never goes
offline again.
Zana is your AI receptionist and sales assistant for WhatsApp and Instagram. It replies instantly, answers product questions, recommends the right offer, helps customers buy, and hands over to you only when it truly matters.
Zana AI โ Adaeze Boutique
๐ข OnlineGTB โ 0123456789
Adaeze Fabrics Ltd
Send your teller once done! ๐
Up and running
in 10 minutes
No technical knowledge needed. Connect any channel, train your AI, and go live.
Connect your account
Link your WhatsApp number or Instagram account. No new number needed.
Train your AI brain
Add your prices, FAQs, and services. Upload a PDF or just type it in plain English.
Set your hours
Tell Zana when you're open. Zana AI takes every message automatically.
Go live. Sell while away.
Customers get instant replies, helpful recommendations, and a clear path to buy.
One AI brain.
Every channel.
Connect the channels your customers already use. Same AI, same knowledge base, different inboxes.
Connect your existing business WhatsApp number. AI answers enquiries, recommends products, sends price lists, captures orders, and detects when you've taken over the chat.
- Inbound customer replies
- Secure account connection
- Human handoff detection
- Image & document sending
Instagram DMs
Connect your Instagram business account. AI responds to DMs, qualifies interested buyers, and helps customers choose what to buy while you sleep.
- Direct message automation
- Secure account connection
- Sales follow-up from DM enquiries
- Same AI brain as WhatsApp
More Channels
We're actively adding more channels. Facebook Messenger, Telegram, LinkedIn, and more are on the roadmap.
- Facebook Messenger
- Telegram
- LinkedIn Messages
- SMS (via Termii)
AI handles it.
You step in when it counts.
The moment you reply from your own phone or DM, the AI goes silent for that conversation โ no awkward double-replies.
- Customer says "speak to someone" โ AI steps aside instantly
- You reply from your phone โ AI detects it and pauses automatically
- AI resumes after 3 hours of your inactivity
- Works across WhatsApp and Instagram
Chioma โ Asking about lace wigs
Last message 2 min ago ยท Zana responded
Emeka โ Wants to negotiate price
You replied 5 min ago ยท AI paused
Blessing โ Asked about delivery
Resolved ยท 8:42 PM
Price List โ October 2025.pdf
Uploaded ยท 24 products indexed12 FAQs added
Delivery, payment, returns, sizes8 product images linked
AI sends images when askedAdd more knowledge
Upload PDF, add FAQs, or type freelyAI that knows
your business inside out.
One knowledge base, all channels. Teach Zana once โ it replies accurately and sells more consistently everywhere.
- Upload PDFs, Word docs, or price list images
- Build a custom FAQ library question by question
- Attach product images โ AI sends them automatically
- AI says "let me get someone" when it doesn't know
- Update anytime โ changes go live immediately
Every enquiry.
Turned into a sales opportunity.
While you sleep, Zana understands what each customer wants, recommends the right next step, captures buyer details, and keeps your sales opportunities organised.
- Auto-extract name, contact, interest, and buying intent
- Guide customers with prices, payment details, and next steps
- See every new sales opportunity on your dashboard in real time
- Export leads and follow up anytime
| Customer | Channel | Interest |
|---|---|---|
|
CN Chioma N.
|
Lace front wig, size M | |
|
TA Tolu A.
|
Delivery to Abuja enquiry | |
|
FO Fatima O.
|
Ankara dress, size 14, blue | |
|
BB Bola B.
|
Wholesale pricing enquiry | |
|
AE Ada E.
|
Custom order, 3 pieces |
Built for how Nigerian
businesses actually work
Your customers are on WhatsApp and Instagram. They message at odd hours, switch between Pidgin and English, and expect fast replies. Zana is built for exactly this.
Saves time every single day
Stop spending 3โ4 hours daily replying to the same questions about prices, delivery, and payment. Zana handles all of it so you can focus on running your business.
Never lose a sale at 11pm again
Customers message when they're ready to buy โ not always during business hours. Zana is available 24/7, answers instantly, and guides them all the way to payment.
Speaks the way your customers do
Zana replies in whatever language the customer uses โ English, Pidgin, or a mix. No awkward robotic responses. It sounds like a real person on your team.
Reduces mental load
Carrying every customer conversation in your head is exhausting. Zana keeps track, captures details, and surfaces what needs your attention โ nothing falls through the cracks.
Grows with your business
Handle 10 enquiries or 500 โ Zana doesn't get tired or make mistakes. As you grow and add products, just update your knowledge base and Zana is up to date immediately.
You stay in full control
Zana never takes over completely. The moment you want to handle a conversation personally, just reply โ the AI steps aside. You're always the boss.
Real results from
real Nigerian businesses
"Before Zana, I was waking up to 30+ unanswered messages every morning. Now my AI handles everything overnight and I just review the leads when I wake up. My sales have genuinely increased."
"I run my skincare business from Instagram and WhatsApp. Zana responds to DMs while I sleep, answers questions about ingredients, and sends my price list automatically. It's like having a staff member 24/7."
"The human handoff feature is clever. When a customer wants to negotiate or asks something the AI can't answer, it flags me. Everything else is handled. It actually sounds like a real person too."
Questions we get asked
Stop losing customers
to unanswered messages.
Create your account, verify your business, and start turning customer messages into sales.